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Privacy Policy

 Privacy Policy 

Last updated: 1st November 2025

Finmark Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What is Personal Information and why do we collect it

Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. This can include name, address, email address, phone number, occupation, company name, payment details, and any other information you provide to us.

We collect personal information from you when you:

  • register or make a purchase or enquiry via our website;
  • subscribe to our newsletter or download resources;
  • engage our services (advice, training, templates, content);
  • contact us via telephone, email or website form.We collect this information so we can provide our services, respond to your enquiries, send you updates and marketing (if you agree), and comply with our legal obligations.

2. Sensitive Information

“Sensitive information” has a special meaning and includes things like racial or ethnic origin, political opinions, religious beliefs, criminal record, health information. We will only collect sensitive information with your consent, or if required by law.

3. How we collect your Personal Information

We collect information directly from you when you fill in forms on our website, when you contact us or engage our services. We may also receive information from third-parties (for example your employer, referral partner, or service providers) with your consent.

4. Use and Disclosure of Personal Information

We may use your personal information for the primary purposes described above (to provide services, support, communications). We may also use your personal information for secondary purposes that are related and you would reasonably expect.

We will not disclose your personal information to any third party unless:

  • you have consented; or
  • the disclosure is required or authorised by law; or
  • it’s necessary for us to provide you with the service (for example, using a third-party platform, payment processor, email provider, or analytics tool).Where we use third-party service providers, we take reasonable steps to ensure they comply with the APPs.

5. Cross-border disclosure

If we disclose personal information to overseas recipients (for example cloud services based overseas), we will take reasonable steps to ensure that the overseas recipient handles the information in a way that is consistent with the APPs.

6. Security of Personal Information

We store and manage your personal information in a manner that protects it from misuse, interference, loss, unauthorized access, modification or disclosure. When information is no longer needed, we will take steps to securely destroy or de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

If you wish to access or correct your personal information, please contact us (see “Contact Us” below). We may require you to provide proof of identity.

8. Cookies, Analytics and Website Tracking

Our website may use cookies, web beacons, tracking pixels or similar technologies to collect information about how you use the site (for example your IP address, browser type, pages visited). We may use this information to help us improve the website, analytics, marketing and user experience.

You can usually disable cookies via your browser settings; however, this may affect functionality of the website.

9. Marketing Communications

If you have consented to receive marketing communications from us, we may use your personal information to send you newsletters, promotional offers and information about our services. You may opt out at any time by following the unsubscribe link in the email or contacting us.

10. Complaints and Communication

If you believe we have breached your privacy rights or you wish to lodge a complaint about how your personal information has been handled, please contact us (see “Contact Us” below). We will investigate your complaint and respond within a reasonable timeframe.

If you’re not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our website and the “Last updated” date will be amended.

12. Contact Us

If you have any questions, or wish to access, correct or complain about your personal information, please contact:

Finmark Solutions - www.finmarksolutions.com.au/contactus